We sincerely apologize for the connection issue you encountered. Our team is eager to solve this problem for you, but we need the device's ID (which we previously asked you about) to thoroughly analyze the issue. We have contacted you before, but have not received a response yet - could you share it at your convenience? Your feedback is invaluable, and we are committed to correcting it. Please check our message so that we can provide timely assistance. Thank you.